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Refund Policy

Session Cancellations and Refunds

  • Individual training sessions canceled with at least 24 hours’ notice will be fully refunded or rescheduled at no additional cost.
  • Cancellations with less than 24 hours’ notice will be charged the full session fee.
  • No-shows will be charged the full session fee with no refund.
  • Iron Saints Athletics reserves the right to waive these policies in case of emergencies at our discretion.

Package and Membership Refunds

  • Monthly memberships are not refundable once the member has started. Members may be refunded if injury or sickness, minus any sessions already used.
  • Prepaid multi-session packages are non-refundable unless injury or sickness.
  • Prepaid multi-session packages have to be used up within 6 months of purchase.   
  • Unused sessions in a package may not be transferred to another client unless injury or sickness prevents members from appearing.

Medical Exceptions

  • In case of injury or medical condition preventing participation, with proper documentation from a healthcare provider, we offer:
    • Extended expiration dates on packages
    • Membership freezing for up to 6 months
    • Partial refunds for prepaid services at our discretion

Event and Clinic Refunds

  • Full refund available up to 72 hours before the event
  • 50% refund available between 48 hours before the event
  • No refunds within 24 hours of the event

For all refund requests, please contact sammy@ironsaintsathlete.com or call 304-946-5206.

 

Cancellation Policy

Individual Session Cancellations

  • Sessions may be canceled or rescheduled with at least 24 hours’ notice at no charge.
  • Late cancellations (less than 24 hours’ notice) will be charged the full session fee.
  • In case of inclement weather, Iron Saints Athletics may cancel sessions and will offer rescheduling or credit for future sessions.

Membership Cancellations

  • Monthly memberships require 30 days written notice for cancellation.
  • Notice must be provided by email to sammy@ironsaintsathlete.com
  • Membership benefits continue through the paid period.
  • Early termination of fixed-term contracts (3+ months) will incur a cancellation fee of 10%

Package Cancellations

  • Multi-session packages cannot be canceled once purchased but remain valid for 6 months.
  • Package expiration dates may be extended for medical reasons with proper documentation.

Group Class/Event Cancellations

  • Iron Saints Athletics reserves the right to cancel classes with fewer than 3 participants.
  • If we cancel a class or event, participants will receive full credit or refund.
  • Clients will be notified via email, text, or social media as soon as possible.

Membership Freezing

  • Memberships may be frozen for medical reasons or extended travel for up to 3 months per year with written notice.
  • A freeze fee of $10 per month applies.
  • Documentation may be required for medical freezes.

To submit cancellations or for questions, contact us at sammy@ironsaintsathlete.com or 304-946-5206.

Terms of Service

1. Acceptance of Terms

By accessing our facilities, booking services, or purchasing memberships, you agree to abide by these Terms of Service. Iron Saints Athletics reserves the right to modify these terms at any time, with notice provided to clients.

2. Health and Fitness Acknowledgment

  • Clients affirm they are in good physical condition to participate in physical activities.
  • Clients agree to inform trainers of any physical limitations, medical conditions, or injuries.
  • Iron Saints Athletics reserves the right to refuse service if participation poses a health risk.
  • Clients under age 18 require parental/guardian consent.

3. Liability Waiver

Clients acknowledge that physical training involves inherent risks. By using our services, clients:

  • Assume all risks associated with participation
  • Release Iron Saints Athletics, its employees, and contractors from liability for injuries sustained during training
  • Waive the right to legal action for injuries resulting from ordinary negligence
  • Understand this waiver does not apply to gross negligence or willful misconduct

4. Code of Conduct

Clients agree to:

  • Respect facility equipment and spaces
  • Interact respectfully with staff and other clients
  • Follow trainer instructions regarding proper technique and safety
  • Arrive on time for scheduled sessions
  • Wear appropriate athletic attire

5. Scheduling and Attendance

  • Appointments must be scheduled in advance
  • Clients must arrive within 10 minutes of scheduled time or may forfeit the session
  • Iron Saints Athletics trainers will wait 10 minutes for late clients before considering it a no-show

6. Payment Terms

  • Payment is due at time of booking or according to membership terms
  • We accept debit and credit cards
  • Recurring payments will be processed every 4 weeks
  • Declined payments must be resolved within 5 business days

7. Equipment Usage

  • Clients will use equipment as instructed by staff
  • Clients are responsible for damages resulting from misuse
  • Personal belongings are the responsibility of the client; Iron Saints Athletics is not responsible for lost or stolen items

8. Photography and Video

  • Iron Saints Athletics may take photos/videos for promotional purposes
  • Clients may opt out by notifying staff in writing
  • Clients require permission before taking photos/videos involving other clients or staff

9. Termination of Services

Iron Saints Athletics reserves the right to terminate services for:

  • Violation of these terms
  • Behavior endangering self or others
  • Non-payment
  • Consistent no-shows or cancellations

10. Dispute Resolution

Any disputes will be resolved through:

  • Direct negotiation
  • Mediation if necessary
  • Arbitration as a final resort

By using our services, you acknowledge you have read, understood, and agree to these terms.